Hello PD4ML,
Could you please provide an email address so that we may contact and deal with your support team directly. This issue is holding up production changes and we can’t afford lengthy delays by waiting on answers to be posted in a forum.

Previously we had an issue and it was dealt with via email swiftly and attentively. We were hoping it would be a similar case this time. Any knowledge gained outside of the forum can be copied in at a later date.