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HTML to PDF / DOCX / RTF Java converter library › Forums › PD4ML Forums › Licensing / Purchasing of PD4ML › Transfer license from another account

Viewing 8 posts - 1 through 8 (of 8 total)
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  • Andrea Tinti
      April 29, 2026 at 16:31
      #40837

      I want to change the email address associated to my license. What happen if I create a new account ad then use the “Transfer license from another account” options? Current installations will continue to operate?

      PD4ML
        April 29, 2026 at 16:35
        #40838

        Hi! We can update your account to match the changes in address or email or you can also create a new account and transfer the licenses as you mentioned.
        In any case all existent installations are not going to be affected.

        Andrea Tinti
          April 29, 2026 at 16:44
          #40839

          Wow, excellent. How can I ask for the email address update? Obviously I can’t share it in this forum.
          Do I need an active maintenance plan to issue the request?

          PD4ML
            April 29, 2026 at 16:51
            #40840

            There is helpdesk ‘@’ pd4ml…
            or just send directly to support ‘@’ pd4ml…

            Andrea Tinti
              May 19, 2026 at 09:18
              #40874

              I tried to wrote to both helpdesk and support, but no response at all.

              So tried to create a new account but when I use the “transfer form” I land on this error page:

              Attachments:
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              PD4ML
                May 19, 2026 at 13:54
                #40876

                Hmm… It is quite strange, as we see no any emails in the support mailbox from you as well as new tickets in the helpdesk (did you receive a reply email with HELPD-XXXX ticket id?)

                I have found your email address in the license database and will try to contact you directly

                Andrea Tinti
                  May 19, 2026 at 14:38
                  #40877

                  Nope, no reply.

                  The email is my CFO. I’ll ask her to reply and give you my personal email.

                  Thank you

                  PD4ML
                    October 27, 2026 at 20:54
                    #41933

                    Hello Andrea,

                    Sorry that this has been open for so long. Did the email exchange with us work out in the end, either through your CFO or through your personal address? If it did, is the email address on your license now updated?

                    If it's still open, please tell us here. We'll look at the transfer form error and at why your emails didn't reach us. It would help if you could send:
                    – the exact text of the error page, or a screenshot with any personal data hidden
                    – the approximate time you submitted the form
                    – the address you used to write to us, so we can check our mail logs and spam filters

                    Please don't post your serial number or email address in the forum.

                    As we said earlier, the change of the account email doesn't affect existing installations. They keep working the same way.

                    Best regards,
                    PD4ML Support

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