Transfer license from another account

#40837

I want to change the email address associated to my license. What happen if I create a new account ad then use the “Transfer license from another account” options? Current installations will continue to operate?

#40838

Hi! We can update your account to match the changes in address or email or you can also create a new account and transfer the licenses as you mentioned.
In any case all existent installations are not going to be affected.

#40839

Wow, excellent. How can I ask for the email address update? Obviously I can’t share it in this forum.
Do I need an active maintenance plan to issue the request?

#40840

There is helpdesk ‘@’ pd4ml…
or just send directly to support ‘@’ pd4ml…

#40874

I tried to wrote to both helpdesk and support, but no response at all.

So tried to create a new account but when I use the “transfer form” I land on this error page:

Attachments:

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#40876

Hmm… It is quite strange, as we see no any emails in the support mailbox from you as well as new tickets in the helpdesk (did you receive a reply email with HELPD-XXXX ticket id?)

I have found your email address in the license database and will try to contact you directly

#40877

Nope, no reply.

The email is my CFO. I’ll ask her to reply and give you my personal email.

Thank you

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