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  • #26507

    Hello,

    I have been experiencing a BSOD crash in Windows 7 using the PD4ML trial (version 370) . I am am getting the crash in calls to PD4ML.render() when passing HTML through StringReader.

    I cannot find a way to reliably reproduce the crash as it may or may not crash given the same HTML input. Sometimes rather than crashing, my computer stalls for a couple of minutes before the PD4ML.render() function returns.

    Any help would be appreciated.

    Crash details:

    Problem signature:
    Problem Event Name:	BlueScreen
    OS Version:	6.1.7600.2.0.0.256.48
    Locale ID:	1033
    
    Additional information about the problem:
    BCCode:	7a
    BCP1:	FFFFF6FC400490A0
    BCP2:	FFFFFFFFC0000185
    BCP3:	0000000106F0ABE0
    BCP4:	FFFFF88009214000
    OS Version:	6_1_7600
    Service Pack:	0_0
    Product:	256_1

    Thank you

    #28372

    PD4ML is 100% Java application and according to Java concept there is no direct way for a Java application to crash hosting OS. On the other hand it may implicitly trigger some bugs of JVM, etc.

    HTML rendering (the first phase of conversion procedure) is a resource consuming task. When it utilizes peak amounts, it may expose hidden OS/JVM installation/configuration problems. So I would analyze the following:
    1. JVM tries to allocate an amount of memory, which exceeds the available. Please check if -XmxNNNm JVM command line parameter defines a value, which is not greater than physical amount of RAM
    2. Hardware drivers incompatibility
    3. Physical hardware defects

    But as a first step I would recommend to upgrade JDK/JRE to the most recent version available for your platform

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